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Emergency Patient & Visitor Information

Emergency Patient & Visitor Information

We hope this explanation of some of our procedures and policies will be helpful during an emergency room visit. If you have additional questions, please ask a member of our staff.  

Triage:

People seeking care at St. Mary Emergency Services go through a process called triage — we evaluate and prioritize patients according to the severity and nature of their injury or condition, rather than order of arrival. Some patients will be taken directly to treatment areas, ahead of others already waiting.

After Triage:

After you have been evaluated (triaged) by the physician assistant, a registration clerk will take your pertinent information (name, address, contacts, etc.). In some cases, you may be sent for x-rays or lab tests before you are taken to a treatment room.  Results of these procedures allow physicians to better evaluate your condition.  As results become available, our staff will update you and your family; meanwhile, please feel free to ask questions or let us know how we can make your stay more comfortable.

Convenient Amenities:

Our Emergency Services greeter welcomes patients and their families upon arrival. For your comfort, ask your greeter for amenities such as warm blankets, ice bags, and bandage dressings, as well as magazines, books and coloring books for your children. Please let our greeter or staff know if you need anything else.

Visitors:

For safety and patient privacy, we kindly request that you limit the number of visitors in your treatment room to two people, and that all visitors remain in the treatment room with you. There may be times when a doctor or nurse requests that you leave the room for a while. When the procedure is finished, you will be allowed to resume your visit. We thank you for respecting our policies as an Emergency Services visitor.

For Your Safety:

We strongly recommend that you leave cash, credit cards, jewelry and other valuables at home or give them to a family member or trusted adult for safekeeping.  If this is not possible, please ask for Security to place your valuables in the hospital safe.  We are sorry, but we cannot assume responsibility for the loss or breakage of any personal items.