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For Patients

Patient Grievance Policy

St Mary Medical Center’s mission urges us to emphasize human dignity and social justice as we move toward the creation of a healthier community. Respect for human dignity includes respecting your rights as a patient in our hospital.

If you feel that any of your rights may have been violated, you may initiate a formal grievance. You may notify the Patient Advocate in writing at St Mary Medical Center, 1201 Langhorne Newtown Rd., Langhorne, PA 19047. You may also call and speak with the Patient Advocate:  The telephone number is 215-710-2273.

The Patient Advocate will contact you upon the receipt of the grievance and will investigate the complaint. Every effort will be made to respond to Patient Grievances within 7 days. If the complaint will not be resolved, or if the investigation is not or will not be completed within 7 days, an update will be given to the patient or the patient’s representative informing them that the medical center is continuing to resolve and investigate the complaint. This letter will also have the names of the contact person for any further correspondence.

You also have the right to file a complaint with:

Pennsylvania Department of Health, Acute & Ambulatory Care Services
P.O. Box 90, Harrisburg, PA 17108-009;
1-877-724-3258 (1-877-PA-HEALTH)

Joint Commission
Office of Quality Monitoring
One Renaissance Blvd
Oakbrook, Terrace, IL 60181
1-800-994-6610
E-Mail:
complaint@jointcommission.org

Quality Insights of Pennsylvania (QIO)
1-800 322-1914