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The Joint Commission ( formerly JCAHO) conducts accreditation
surveys of organizations to determine their compliance with nationally
established Joint Commission standards. These standards deal with organization
quality, safety-of-care issues, and the safety of the environment in which care
is provided. Anyone believing that they have issues concerning safety and
quality of care in this organization on a continuous basis are encouraged to
contact the St. Mary Patient Safety Officer at 215-710-6794 (email slion@stmaryhealthcare.org
).
For billing concerns, please contact the
St. Mary Customer Service Department at 215-710-6500
If the concerns in question cannot be resolved at this level,
then the Joint Commission may be contacted as stated below:
Division of Accreditation Operations
Office of Quality
Monitoring
Joint Commission on Accreditation of Healthcare
Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL
60181
Or
Fax Number: (630) 792-5636
Or
E-mail to complaint@jcaho.org
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