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We continuously
benchmark our quality and service performance against both
national and state hospital indicators to ensure that we provide the
highest quality of care and safety to our community. These
indicators are developed by organizations that include the
Joint Commission, the Centers for Medicare and Medicaid, the Pennsylvania Health
Care Cost Containment Council, HealthGrades, Solucient, the Institute for Health Improvement and
Leapfrog.
In addition, to
improve care and performance outcomes, we proactively initiate new process
improvements and vigilantly adopt the highest standards and best
practices.
We recognize that members of the community may view
quality and safety as an experience that is intregal to patient
satisfaction. Patients expect freedom from accidental injury due to
medical care or medical error. Therefore, St. Mary provides our emergency
patients, inpatients and outpatients with a total quality and safety experience
that encompasses diagnosis, treatment, education, prevention and support — caring for
the whole person in mind, body and spirit.
Our St. Mary family — physicians,
nurses, colleagues and volunteers — embodies our tradition of
providing safe, quality care.
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Important Patient
Information
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Quality
Initiatives Resources |
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Government agencies and special
interest groups provide quality data on healthcare services.
There are no standard methodologies used in
these rankings, nor are they all measuring the same quality
indicators. Some of these organizations are listed
below.
The Joint Commission
evaluates and
accredits more than 15,000 health care organizations and sets
standards that serve to continuously improve the safety and quality
of care and performance improvement in health care
organizations. www.jointcommission.org
Centers for Medicare & Medicaid
Services (CMS)
The information on this website has been provided primarily
by hospitals that have agreed to submit quality information on
care provided to adult patients with certain medical conditions for
Hospital Compare to make public. CMS is a federal government agency
under the Department of Health and Human Services
(DHHS).
http://www.medicare.gov
Hospital
Compare Information on how
well hospitals provide care for specific medical conditions is
available at:
http://www.hospitalcompare.hhs.gov
The Pennsylvania Health Care Cost Containment Council
(PHC4)
is an
independent state agency that issues free public reports about the
quality of healthcare in Pennsylvania. These reports offer
comparative information on treatment outcomes and financial data for
healthcare providers operating within the state.
www.phc4.org
PHCQA The
Pennsylvania Health Care Quality Alliance is a coalition of
Pennsylvania health care providers and insurers, who
compile data from various other ratings agencies. www.phcqa.org
The
Leapfrog Group The
Leapfrog Group is a collaborative effort of more than 145 public and
private organizations that provide healthcare benefits.
Leapfrog identifies areas of opportunity and creates solutions to
improve hospital care.
www.leapfroggroup.org
Solucient Each year, Solucient surveys
hospital management and publishes its list of top 100 hospitals in
Modern Healthcare. Most of the factors involved with this
ranking are business related, including profitability, productivity,
and expenses. Three clinical measures, length of stay,
mortality and complications, also are reported.
www.solucient.com
HealthGrades.com Health Grades, Inc. provides
rankings based on Medicare admissions data and outcomes for specific
procedures in specialty areas, including Cardiac, Neurosciences,
Neurosurgery, Pulmonary/Respiratory, Obstetrics and Vascular
Surgery.
www.healthgrades.com
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