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We continuously benchmark our quality and
service performance against both national and state
hospital indicators to ensure that we provide the highest quality of care
and safety to our community. These indicators are developed by
organizations that include the Joint Commission, the Centers for Medicare
and Medicaid, the Pennsylvania Health Care Cost Containment Council,
HealthGrades, Solucient, the Institute for Health Improvement and
Leapfrog.
In addition, to improve care
and performance outcomes, we proactively initiate new process
improvements and vigilantly adopt the highest standards and best
practices.
We recognize that members of the
community may view quality and safety as an experience that is intregal to
patient satisfaction. Patients expect freedom from accidental injury due
to medical care or medical error. Therefore, St. Mary provides our
emergency patients, inpatients and outpatients with a total quality and
safety experience that encompasses diagnosis, treatment, education,
prevention and support — caring for the whole person in mind, body
and spirit.
Our St. Mary family — physicians, nurses, colleagues and
volunteers — embodies our tradition of providing safe, quality
care.
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Important Patient
Information
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Quality
Initiatives Resources |
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Government agencies and special interest groups
provide quality data on healthcare services. There are no
standard methodologies used in these rankings, nor are
they all measuring the same quality indicators. Some of these
organizations are listed below.
The Joint Commission
evaluates and accredits more than
15,000 health care organizations and sets standards that serve to
continuously improve the safety and quality of
care and performance improvement in health care
organizations.
www.jointcommission.org
Centers for Medicare & Medicaid Services (CMS)
The information on this website
has been provided primarily by hospitals that have agreed to submit
quality information on care provided to adult patients with
certain medical conditions for Hospital Compare to make public. CMS
is a federal government agency under the Department of Health and
Human Services (DHHS). http://www.medicare.gov
Hospital Compare Information on how well hospitals provide care for
specific medical conditions is available at: http://www.hospitalcompare.hhs.gov
The Pennsylvania Health Care Cost Containment Council
(PHC4) is an independent state
agency that issues free public reports about the quality of
healthcare in Pennsylvania. These reports offer comparative
information on treatment outcomes and financial data for healthcare
providers operating within the state. www.phc4.org
PHCQA
The
Pennsylvania Health Care Quality Alliance is a coalition of
Pennsylvania health care providers and insurers, who
compile data from various other ratings agencies.
www.phcqa.org
The Leapfrog Group
The
Leapfrog Group is a collaborative effort of more than 145 public and
private organizations that provide healthcare benefits.
Leapfrog identifies areas of opportunity and creates solutions to
improve hospital care. www.leapfroggroup.org
Solucient
Each
year, Solucient surveys hospital management and publishes its list
of top 100 hospitals in Modern Healthcare. Most of the factors
involved with this ranking are business related, including
profitability, productivity, and expenses. Three clinical
measures, length of stay, mortality and complications, also are
reported. www.solucient.com
HealthGrades.com
Health Grades, Inc. provides rankings based on Medicare
admissions data and outcomes for specific procedures in specialty
areas, including Cardiac, Neurosciences, Neurosurgery,
Pulmonary/Respiratory, Obstetrics and Vascular
Surgery. www.healthgrades.com
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